FAQs
Common questions you might have for Heletranz
Where is the Heletranz heliport in Auckland?
Our Rosedale Heliport is located at 234 Rosedale Road, Albany Auckland. When using google maps it is best to enter “Heletranz Helicopters” as the address is a large farm. We can also operate from many other airfields, airports or helipads around the country. Check with our team for the exact location or check your booking confirmation.
When do I need to arrive?
Generally we ask that you arrive 15 minutes prior to your flight so that we can check you in and provide a safety briefing. If you are running late on the day, give our team a call as soon as possible.
When do I need to book?
We always recommend booking as early as possible to get the exact date, time and venue you want. However, we can usually accommodate some last minute bookings for those who aren’t sure on plans. Give our team a call for live availability. Please note that for any vineyards, landings are limited and on a first in first served basis so we recommend planning in advance, especially on weekends.
What information is required for your booking?
We are legally required to have all passengers first and last name along with accurate weight (kgs). Our team will ask for all the information required upon booking.
Can I pay a deposit?
If your booking is within 10 working days we require full payment to confirm you booking. If it is outside of this time we require a 50% deposit to secure your booking and the remaining balance will be due 10 workings days out.
What payment terms are accepted?
We accept bank transfers, cash and credit card (3% fee applies).
What days do you operate?
We operate 365 days a year. Generally we do operate on Christmas Day but we let our pilots decide if they want to avoid the awkward Christmas lunch with the inlaws. We will check this before booking you in on Christmas day. A surcharge is applied to all Christmas Day booking and our pilots get a Christmas Day bonus if they choose to work.
Can I fly if I have a medical condition or disability?
Generally yes, we require you to disclose any medical conditions or disabilities prior to the flight. Contact our team specifically if you have any questions. If you have limited mobility we can accommodate you in our helicopters but let the team know when booking so we can have the correct set up for you. If you have any concerns regarding the effect of flying on your health, you must consult a doctor. Typical altitudes flown are between 1,000-3,000 ft; however mountainous terrain will require a much higher altitude. Helicopters are not pressurised so therefore have a maximum flying altitude of 13,000 ft.
Infants
INFANTS: The Civil Aviation Authority stipulates that we operate our aircraft in line with the manufacturers guidelines, one of these guidelines is that there is maximum number of passengers allowed on the aircraft, adult, child or infant. Therefore when an infant is booked on our flights and sits on the lap of a caregiver we are required to leave a seat free for this infant, thus the total maximum number of passengers remains the same. This is why you will see a charge for infants.
What are the terms and conditions?
Can we fly at night?
That depends. While the majority of our pilots and helicopters are certified for night flying the rules around doing so are very strict. We plan our flights around daylight hours, if you have a special request we may be able to assist with the Agusta 109s IFR options. Contact our team for more information.
How much luggage can I take?
Each helicopter is different so contact our team with your requirements.
What are the expectations around passenger behaviour?
Guidelines around passenger behaviour:
We reserve the right to refuse to carry passengers that we consider to be a potential risk to the safety of the aircraft, its crew, or its passengers. Reasons could include if the passenger:
- is under the influence of drugs or alcohol;
- has not obeyed the instructions of ground staff or a member of the crew relating to safety or security;
- has used threatening, abusive or insulting words towards ground staff, another passenger or a member of the crew;
- has behaved in a threatening, abusive, insulting or disorderly way towards a member of ground staff or a member of the crew of the aircraft;
- has deliberately interfered with the performance by a member of the crew of the aircraft in carrying out their duties;
- has put the safety of either the aircraft or any person in it in danger;
- is in a mental or physical state of health where they pose a danger or risk to themselves, the aircraft, or any person in it.
Certain passenger behaviours are not acceptable or permitted while on board an aircraft, including:
- endangering the safety of an aircraft
- being intoxicated in an aircraft
- smoking
- disobeying a command from the captain of an aircraft, and
- acting in a disruptive manner (including interfering with the work of a member of the crew).
If a member of the crew deems behaviour disruptive, they have the right to take measures they think reasonable to prevent the passenger from continuing that behaviour. When the aircraft lands, their actions may include:
- making the passenger leave the aircraft, possibly under police escort
- refusing to carry the passenger on the remaining sectors of the journey shown on their ticket, and
- reporting the incident on board the aircraft to the relevant authorities with a view to prosecuting them for any criminal offences that may have been committed.
Is there any age restrictions?
No. For infants we have seatbelt extensions similar to the airlines, however your child may be more comfortable travelling in their own car seat. Some helicopters such are restricted to a maximum number of passengers (including children) so while the child may travel on an adults knee, a seat still must be allocated to the child
Where can a helicopter land?
Helicopters can land most places so long as there is a suitable flat area and sufficient clearance around the helicopter for rotor blades and tail rotor clearance. CAA rules require an operator to have permission to land on public or private property. In addition to this CAA rules also prevent flying over third party property or people when landing or taking off. Other considerations are downwash from the rotor causing airborne debris nuisance, or noise scaring animals. For any of the islands of the Hauraki Gulf, resource consent is required for a helicopter landing. The land owner will know if they have resource consent for a landing. We can always fly into the local airfields.
